Versand

Shipping Policy

At ARLA FOODS DISTRIBUTION A/S, we strive to process and deliver all orders as quickly, reliably, and safely as possible. Below you will find important information about our delivery areas, shipping methods, processing times, delivery times, shipping costs, tracking, and delayed or undelivered shipments.

Delivery Area, Shipping Method, and Delivery Time

We currently deliver orders exclusively within Germany. Delivery to other countries is not currently available.

Delivery Area Shipping Method Processing Time Transit Time Shipping Costs Tracking Customs and Taxes
Germany Tracked standard shipping 1–3 business days 5–10 business days Free Tracking number by email No import duties apply within Germany

Shipping Costs

We offer free standard shipping on all orders within Germany.

No additional standard shipping charges are applied at checkout. Shipping to Germany is free regardless of the order value.

Processing Time

Orders are normally processed within 1–3 business days after the order is received and payment is confirmed.

Orders received on weekends or public holidays will be processed on the next business day.

Delivery Time

After processing, the estimated transit time within Germany is approximately 5–10 business days.

The total estimated time from placing your order to delivery is therefore normally 6–13 business days.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

It may take 24–48 hours for the carrier to update the tracking information.

Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery time, please check the tracking information first.

If the shipment remains delayed or has not been delivered, please contact us at a01097999696@gmail.com. We will check the shipping status and, if necessary, initiate an investigation with the carrier.

If the package is confirmed lost, we will offer a replacement shipment or a full refund, depending on the circumstances.

Customs and Taxes

As we deliver exclusively within Germany, customers will not incur import duties.

Any applicable taxes required by law will be clearly displayed at checkout.

1. Delivery Areas

We deliver within the European Union and, where available at checkout, to selected international countries.

Whether delivery to your address is available will be displayed during checkout. Availability may depend on the destination country, the specific product, the carrier, and any shipping restrictions.

If delivery to the address you provided is not possible, we will notify you using the contact details provided with your order.

2. Shipping Methods and Carriers

Orders are normally shipped using an available standard shipping carrier.

The specific carrier depends on:

  • the destination country;

  • the delivery address;

  • the size and weight of the package;

  • carrier availability;

  • the selected shipping method.

Where different shipping options are available, they will be displayed at checkout together with their respective costs and estimated delivery times.

3. Processing Time

Orders are normally processed within 1–3 business days after the order is received and payment is confirmed.

Orders received on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing the available shipping and tracking information.

Processing time is not included in the stated transit time.

4. Estimated Delivery Time

The estimated delivery time depends on the destination country, delivery address, and selected shipping method.

  • Deliveries within the EU: approximately 5–10 business days

  • International deliveries: approximately 7–15 business days

The delivery time begins after the order has been processed and handed over to the carrier.

The stated delivery times are estimates and are not guaranteed delivery dates. Delays may occur due to customs clearance, public holidays, weather conditions, increased shipping volumes, incorrect address details, or other circumstances beyond our control.

5. Shipping Costs

Applicable shipping costs will be displayed at checkout before you complete and pay for your order.

Shipping costs may vary depending on:

  • destination country and delivery address;

  • package size and weight;

  • selected shipping method;

  • carrier availability.

The full shipping cost will always be displayed before payment is completed. No additional standard shipping charges will apply unless they were disclosed before the order was placed.

If free shipping is offered for an order, this will be expressly stated on the product page or at checkout.

6. Tracking

If tracking is available for your order, you will receive an email after shipment containing the tracking number and relevant tracking information.

After the shipping confirmation, it may take 24–48 hours for the carrier to update the tracking information.

If no information is displayed after this period, please contact us at a01097999696@gmail.com.

7. Incorrect or Incomplete Delivery Address

The customer is responsible for providing a correct and complete delivery address when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at a01097999696@gmail.com.

If the order has not yet been processed or shipped, we will attempt to correct the delivery address. If the order has already been shipped, we cannot guarantee that a change or redirection will still be possible.

Additional costs resulting from an incorrect or incomplete delivery address may be charged to the customer.

8. Delayed Shipments

In certain cases, delays may occur during transit.

If your order has not arrived within the estimated delivery time, please first check the tracking information and confirm that the delivery address provided is correct.

If the issue persists, contact us at a01097999696@gmail.com. We will check the shipment status with the carrier and inform you of the outcome.

Please note that carrier investigations may take several business days.

9. Undelivered or Lost Shipments

If an order has not been delivered and the tracking information has not been updated for an extended period, please contact us at a01097999696@gmail.com.

We will initiate an investigation with the relevant carrier.

If the carrier confirms that the package is lost or it cannot be delivered at all, we will offer one of the following solutions, depending on the circumstances and product availability:

  • reshipment of the order;

  • shipment of a replacement item;

  • a refund of the corresponding purchase price.

A refund or replacement shipment can only be provided after the carrier has confirmed the loss or completed the investigation.

10. Shipments Marked as Delivered

If the tracking information shows your order as delivered but you have not received the package, please first check:

  • your mailbox and designated delivery location;

  • the area outside your front door;

  • whether neighbors or household members have accepted the package;

  • whether the carrier has left a delivery notice.

Then contact the carrier and notify us at a01097999696@gmail.com so that we can assist you in resolving the issue.

11. Damaged Packages or Goods

If your order or its packaging arrives damaged, please contact us as soon as possible.

Send the following information to a01097999696@gmail.com:

  • your order number;

  • a description of the damage;

  • photos of the shipping packaging;

  • photos of the damaged item;

  • photos of the shipping label, where applicable.

We will review the case and offer an appropriate solution in accordance with our Return and Refund Policy.

Please retain the damaged goods and original packaging until the matter has been fully resolved.

12. Customs, Taxes, and Import Duties

International deliveries may be subject to customs duties, import VAT, or other import charges, depending on the destination country.

Unless expressly stated otherwise at checkout, the recipient is responsible for all customs duties, taxes, and import charges imposed by the destination country.

These charges are determined by local authorities and are not included in the shipping costs we charge.

If a customer refuses to accept a shipment due to customs charges, any return shipping, customs, or handling costs actually incurred may be deducted from any refund, where permitted by law.

13. Returns

If you wish to return an item, please refer to our separate Return and Refund Policy.

Do not return any goods before contacting us at a01097999696@gmail.com and receiving the relevant return instructions.

Unauthorized returns may not be clearly identifiable or processed.

14. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy as necessary, for example due to changes in delivery areas, shipping costs, delivery times, or legal requirements.

The version published on this website at the time you place your order will apply to your order.

15. Contact

If you have any questions about your order, delivery, or shipment, please contact us:

ARLA FOODS DISTRIBUTION A/S
Email: a01097999696@gmail.com
Address: Sønderhøj 14, 8260 Viby J, Denmark
CVR: 62384514